DELIVERY OPTIONS

Click & Collect - £0.00 (Manchester, Huddersfield)

Pay online and collect in-store in as little as under an hour. You can now collect your order from the Huddersfield and Manchester stores. Click and Collect gives you full peace of mind as to when you will receive your order, without having to worry about not being home and missing the delivery. Find out more


Standard Delivery - £6.95 / FREE on orders over £65 (UK Mainland Only)

Our standard delivery rate is £6.95 for all UK Mainland orders; Free delivery on orders over £65.  Regional and heavy item surcharges still apply.

We aim to have all orders delivered within 1-3 working days (stock permitting). Deliveries are made between 8.00 am – 6.00 pm and will need to be signed for, therefore please make sure someone is present at the delivery address during these hours.

If you require a specific delivery day or time please see our other delivery options, alternatively, leave a note in the comment box at checkout or call us on 0161 273 5995


Next Day Delivery: Monday-Thursday £8.95 (UK Mainland Only)

Place your order by 12 pm Monday – Thursday to receive your order the next working day (*subject to stock availability T&C's apply!) If your order is urgent, please contact our Mail Order Department on 0161 273 5995.


Morning Delivery: Monday-Friday £14.95 (UK Mainland Only)

For guaranteed morning delivery before 12 noon; Monday – Friday, our rate is £14.95This is a time slot booking only and can also be subject to a 1-3 day delivery period. If you require a specific delivery day using an AM time slot, please contact our Mail Order Department 0161 273 5995. Heavy item surcharges still apply.


Saturday £24.95 (UK Mainland Only)

For Saturday delivery, our rate is £24.95. Orders must be placed before Friday 12pm. Heavy item surcharges still apply.


Scottish Highlands & Islands - £24.95

Shipping to areas within Scottish Highlands/Isles we offer a 2-3 day delivery service our fee is £24.95. Heavy item surcharges still apply.

Northern Ireland, Isle of Man & Isle Scilly - £24.95

Shipping outside of the UK Mainland (Northern Ireland, Isles of Man and Isle of Scilly) we offer a 2–3 day delivery service our fee is £24.95. Heavy item surcharges still apply.

Eire/Europe

Unfortunately, at the moment, we cannot accept orders that ship to addresses based in Eire or mainland Europe. 


DELIVERY INFORMATION

Heavy/Large Item Surcharge

If your order includes heavy or large items (such as 50-litre bags of soil or large systems) it will incur an additional £5 heavy item surcharge per item. You will be prompted on the website when an item qualifies for the additional charge.

If the size and/or weight exceeds what our courier allows, an alternative method may have to be used, for example, shipping it on a pallet. Unfortunately, this means an additional charge will be incurred, but we will contact you via telephone prior to the order being processed.


Different Billing & Shipping Address

We can only deliver to an alternative shipping address if paying via Bank Transfer. Please tick this option as your payment method at checkout and pay funds into the account details provided at checkout via your local branch or mobile banking/banking app. Once payment has been confirmed your order will be shipped. If paying by Credit/Debit Card or PayPal, unfortunately, we cannot ship to an alternative address.


Plain Packaging

All parcels, no matter how big or small, are dispatched in plain packaging using black wrap that's secured using 'fragile' tape so discretion and the safe delivery of your order is assured.


Out of Stock / Delivery Delays

In the event that there’s a problem with your order, for example the item is out of stock, or a replacement product needs to be offered, we will contact you first via telephone, if there’s no answer, we’ll send you an email, explaining the situation. If we do not hear back from you within 30 days after several failed attempts, we will issue you a full refund and send a final email outlining the reasons why.


Where's My Order

If you have not received your order within 5 working days, please contact customerservice@hydroponics.co.uk and have the following details ready so we can look into it:

  • Full name
  • Order number
  • Date order was placed

Damaged or Faulty Goods

When packing orders, care and attention is made to make sure your order arrives on time and intact. If however your order has been damaged during transit, please see our Returns Policy

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